Posted in Shopping, Women

Refund Issues Finally Solved – Chat Transcript from Amazon.com

amazon

Amazon.com failed to refund my account for two items that were recently returned: a Kindle Fire and a white womens shrug.  When I realized this, I started an online customer service chat with an Amazon representative to troubleshoot.  It took four reps to resolve the issue, which is surprising because all of my other Amazon chats have been quick and smooth.  This morning, was a different story, one that I now find comical. There were a lot of workers involved in helping me out, that’s for sure.  

Before I share the transcript, I want to say a few things:  

  • I still LOVE Amazon.com!  It’s my favorite way to shop.  
  • I am not getting paid to write this.  The advertisements on my blog occur because I won’t fork over the three bucks a month to block promotions.  And three bucks can get me a cool prize on Amazon.  My blog is currently a way to improve my writing and share what’s on my mind with anyone who wants a slice-of-life read (thanks for being here, reader).  Maybe someday I will try to monetize.  
  • I color coded this transcript to reflect the different speakers (My words are black).  I changed some line spacing and the order numbers for the blog.  Aside from that, I did not edit the content or grammar.  
  • I did not try to get a refund for sending  back a confused shoulder lift from a Caucasian lady.  I returned a white shrug for women which is a short jacket that ends above the waistline. 

Here is a copy of the chat transcript: 

06:33 AM PDT Milind(Amazon): Hello, my name is Milind. I’m here to help you today.

06:33 AM PDT donna lucas: Hello.  This item was returned, but I did not get my refund: Fire Tablet with Alexa, 7″ Display, 8 GB, Tangerine – with Special Offers. Order # 1234567

kindle fire

06:33 AM PDT Milind: Please allow me a moment while I look into this for you.

06:34 AM PDT donna lucas: And this item also was not refunded. Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M.  Order # 12345678

white women's shrug
Model for the shrug. She looks a lot better in it than I did.

06:34 AM PDT Milind: Okay

06:35 AM PDT Milind: Could you please stay connected for 2 minutes while I look into this for you?

06:37 AM PDT donna lucas: yes

06:39 AM PDT Milind: Famavala Folio Premium PU Leather Case Cover For 7″ Fire 7 Tablet (LuckyTree)

Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M

Red Hanger Women Bolero Long Sleeve Shrug Crop Top, Red-M

Above are the items you are reffering too am i correct?

06:40 AM PDT donna lucas: Just the fire tablet and the white shirt.  I was refunded for the case and other shrugs already.  

06:40 AM PDT Milind: Okay

06:42 AM PDT donna lucas: Got it?

06:42 AM PDT Milind: Yes

06:43 AM PDT Milind: Please allow me a moment while i check

06:44 AM PDT Mahesh Prabhu(Amazon): Hello, my name is Mahesh Prabhu. Please give me a moment to review the previous correspondence.

06:45 AM PDT donna lucas: Ok. I have not been refunded for the above two items. I have to teach a class soon.

06:46 AM PDT Mahesh Prabhu: Give me a minute.

Let me connect you to a member of our concern team. It will only take a moment.

06:46 AM PDT Ramanathan(Amazon): Hello, my name is Ramanathan. Please give me a moment to review the previous correspondence.

06:46 AM PDT donna lucas: Oh my my!

06:47 AM PDT donna lucas: Why is this taking such a long time?

06:48 AM PDT Ramanathan: Thanks for waiting. I’m sorry for this.

06:49 AM PDT Ramanathan: No worries, I’ll help you with this.

06:49 AM PDT donna lucas: Ok. Can you please apply the refunds for the above items.

06:51 AM PDT Ramanathan: Thanks for waiting.

06:51 AM PDT donna lucas: You’re welcome.

06:51 AM PDT Ramanathan: Just to confirm, you have returned “Fire Tablet with Alexa, 7″ Display, 8 GB, Tangerine – with Special Offers ” for refund, am I right?

06:52 AM PDT donna lucas: Yes. And the white shrug shirt.

06:54 AM PDT Ramanathan: I’m checking this for you.

06:55 AM PDT donna lucas: Oh my! You are the third person who said this.

Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M  Order # 12345678

06:56 AM PDT Ramanathan: Thanks for the order number.

06:58 AM PDT Ramanathan: I’ve checked and see that we have not yet received your Kindle device, no need to worry, once we have received your item the refund will be credited back to your payment method directly without any issues.

And to help you further with Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M item refund, a Retail Specialist is the best person to help you with this. Please wait while I transfer this chat.

06:58 AM PDT Pushkar Ajinkya(Amazon): Hello, my name is Pushkar. Please give me a moment to review the previous correspondence.

06:59 AM PDT donna lucas: My sister returned the case and the kindle. I returned the shrug.  You only credited me for the case. She put both items back in the box it came in.

07:00 AM PDT donna lucas: I put the shrug in a box with other things. i was credited for two shrugs out of the three.

You are now the fourth person I’m speaking with and this is not how Amazon.com works.

07:00 AM PDT Pushkar Ajinkya: I am sorry for the trouble donna

Is this a issue related to kindle?

07:01 AM PDT donna lucas: NO! the issue is the refund that I need.

07:01 AM PDT Pushkar Ajinkya: Alright donna

I’ll help you out with this

07:02 AM PDT donna lucas: My sister returned two items from the order. I was only refunded for the case not the kindle. I have to teach a class soon. Please fix this soon.

07:02 AM PDT Pushkar Ajinkya: Could you please provide me with the order id?

I’ll get this done as quick as I can

07:02 AM PDT donna lucas: Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M Order # 12345678

that;s for the shirt

07:03 AM PDT Pushkar Ajinkya: Thank you donna allow me a minute to check this

07:03 AM PDT donna lucas: Fire Tablet with Alexa, 7″ Display, 8 GB, Tangerine – Order # 1234567

That’s for the tablet.

07:04 AM PDT Pushkar Ajinkya: Donna I’ll be able to help you with the other order however fire devices are handled by our fire team.

I’ll check both the issues for you

Please allow me a minute

07:05 AM PDT Pushkar Ajinkya: Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M you returned this item and need a refund for the same right donna?

07:05 AM PDT donna lucas: Yes refund please.

07:06 AM PDT Pushkar Ajinkya: Please stay connected donna I’ll check this out

07:06 AM PDT donna lucas: I don’t have a fire device issue. I don’t even have the fire! It’s been returned. Now I need my account to be credited.

Are you kidding me?  are you kidding me

07:06 AM PDT Pushkar Ajinkya: No donna do not worry

07:06 AM PDT donna lucas: I am worried…

07:06 AM PDT Pushkar Ajinkya: Please allow me a minute to help you out

07:07 AM PDT Pushkar Ajinkya: I understand however I am gonna help you so you need not worry after this.

I’ll resolve all your issues just stay connected

07:08 AM PDT Pushkar Ajinkya: Would you like the refund for the red hanger on your amazon gift card or original payment method?

07:08 AM PDT donna lucas: Solve ALL my issues? Who would even know where to begin?

Original payment please.

07:08 AM PDT Pushkar Ajinkya: We’ll get it done one by one do not worry donna

07:08 AM PDT donna lucas: Get ‘er done, Pushkar! You got this, buddy!

07:09 AM PDT donna lucas: We have three minutes. The clock is ticking.

07:09 AM PDT Pushkar Ajinkya: Yes I have issued the refund for you on the first thing donna

07:09 AM PDT donna lucas: Ok. Giddy up. Now the second item, please, Pushkar.

07:10 AM PDT Pushkar Ajinkya: Thanks for the motivation by the way

07:10 AM PDT donna lucas: No problem.

07:10 AM PDT Pushkar Ajinkya: I have also issued the refund for the other item donna

07:11 AM PDT Pushkar Ajinkya: Is there anything else I can help you with?

07:11 AM PDT donna lucas: You did it!

07:11 AM PDT Pushkar Ajinkya: It was a pleasure to assist you with this. We hope to see you again.

07:11 AM PDT donna lucas: Thank you! You saved the day.  

07:12 AM PDT Pushkar Ajinkya: Have a great day ahead donna 🙂

Please click “End Chat” to close this window

pushkar

I am not sure what caused so much confusion, and I admit to getting Kindle-Fired-Up, but it all worked out in the end.  Twelve minutes after the end of the chat, Amazon sent me an email from customer service apologizing for the dilemma.  

I’m sorry to hear about the problem you’ve had with your Fire Tablet with Alexa, 7″ Display, 8 GB, Tangerine – with Special Offers and Red Hanger Women Bolero Long Sleeve Shrug Crop Top, White-M.  I’ve requested a refund for which includes the cost of the item and its associated shipping costs.

A few hours later my refunds were processed.  Amazon always pulls through and delivers.  

I hope this helps. We look forward to seeing you again soon.

I think this company truly values me and my shopping “habits.” Shine on and have a great weekend!  I think I’ll buy something with my refund.  Time to check out the Gold Box Deals.  

amazon

Advertisements

Author:

Partly Sunny, Clearly Spunky, Always Sincere

What do you think about that?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s